Apex Tracker

Apex Tracker : Support

Customer Care Support

We are committed to providing our clients with unparalleled service and support. This includes:

Support resources: Includes online training, manuals and help documents available for download from APEX Tracker.
Telephone support: 8am to 6pm GMT, Monday – Friday (excl. holidays). Response within 1 working day.
Email support: 8am to 6pm GMT, Monday – Friday (excl. holidays). Response within 1 working day.
On-Site support: If the problem cannot be resolved by telephone or email, we will arrange an on-site visit with one of our consultants.
Prompt and attentive service guaranteed.

Training

We provide comprehensive training programmes to our clients and partners. Two options are available, including:

Online training: This training resource, which is provided completely free of charge, can be accessed directly from APEX Tracker.
In-house face-to-face training: Our programmes provide a broad base knowledge of APEX Tracker and can be tailored to your specific needs. The training is designed to include lectures as well as hands-on exercises.

Consulting

We are experts in information management, database technology and human resource matters. We provide a range of consultancy and support services to our clients. Our approach to consultancy is participative and consultative and spans two broad areas, including:

Technical support consultancy: If you require additional tailoring to APEX Tracker, our consultants can provide custom services to meet your particular requirements.
Management consultancy: Our management consultants are dedicated to providing a full range of management consultancy services to meet your needs. Our expertise is varied across the following areas: business planning; HR strategy development; performance management; organisation development; HR policies and procedures; employment law and more.